Who We Are
EzyPay.io Inc ("we," "us," or "our"). Registered addresses: 2200 S Main St #205, Lombard, IL 60148; 535 Mission St, San Francisco, CA 94105. Contact: mike@novalabtech.com.
This Privacy Policy explains how we collect, use, and share personal information when you use our websites, products, services, and communications (together, the "Services").
Scope
This policy applies to all interactions with EzyPay.io Inc, including our site novalabtech.com and any forms, chat, email, or SMS/MMS programs we operate.
Information We Collect
We collect the following types of personal information:
- Account & Contact Information: Name, email address, phone number, job title, company name, billing address, and other contact details you provide when creating an account or using our services.
- SMS/MMS Consent Information: Phone numbers and consent records when you opt into our SMS/MMS messaging programs.
- Transactional Information: Orders, invoices, payment information, service usage data, support tickets, and billing records.
- Technical & Usage Information: IP addresses, device identifiers, browser type and version, operating system, pages viewed, referral sources, timestamps, error logs, diagnostic data, and cookies.
- Communication Records: Emails, chat messages, phone call records, SMS/MMS message content and metadata as required to deliver our services and provide support.
We collect this information directly from you when you interact with our services, automatically through your use of our website and services, and from third-party service providers acting on our behalf.
How We Use Personal Information
We use the personal information we collect for the following purposes:
- Service Delivery: To provide, operate, maintain, and improve our services, including account management and technical support.
- Authentication & Security: To verify your identity, authenticate users, and prevent fraud, abuse, and unauthorized access.
- Business Operations: To process orders, handle billing and payments, manage customer relationships, and provide customer support.
- Communications: To send operational notices, service updates, security alerts, and—with your explicit consent—marketing communications via email, SMS, or other channels.
- SMS/MMS Messaging: To deliver SMS/MMS messages you have consented to receive, including alerts, notifications, and customer service communications.
- Analytics & Improvement: To analyze usage patterns, measure service performance, and improve our products and services.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforce our agreements and policies.
SMS/MMS Program & Mobile Messaging
Program Name: EzyPay.io Inc Alerts
Opt-In: You may opt in by submitting your phone number on our site/app forms, at checkout, via a keyword, or by requesting assistance from our team. By opting in, you agree to receive SMS/MMS messages from EzyPay.io Inc.
Opt-Out: You can cancel at any time by texting STOP to our shortcode/number. You may also email mike@novalabtech.com to be removed. After you send STOP, we may send a final confirmation message.
Help: For help, text HELP or contact mike@novalabtech.com.
Frequency: Message frequency varies.
Charges: Message and data rates may apply.
Eligibility: Not all mobile carriers or handsets are supported. Carriers are not liable for delayed or undelivered messages.
SMS Consent & Data Protection:
- SMS consent is not shared with third parties. We do not share your SMS/MMS opt-in consent or mobile phone numbers with third parties or affiliates for marketing or promotional purposes.
- Mobile Information Protection: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
- Consent Data Security: All text messaging originator opt-in data and consent information will not be shared with any third parties except as strictly necessary to deliver the messaging service.
We use mobile numbers and messaging metadata solely to deliver and support the messaging program, troubleshoot technical issues, prevent abuse, and comply with applicable laws. We may share limited technical data with our authorized messaging service providers strictly as necessary to deliver messages and ensure compliance with carrier requirements.
Cookies & Tracking
We use necessary cookies to operate the site and optional analytics cookies to understand performance. You can control cookies through your browser settings. See our Terms of Use for more details.
Who We Share Personal Information With
We may share your personal information in the following limited circumstances:
- Service Providers: We share information with trusted third-party service providers who help us operate our business, including hosting providers, payment processors, analytics services, customer support platforms, and SMS/MMS messaging providers. These providers are contractually bound to use your information only as needed to perform their services and protect your data.
- Business Transfers: In the event of a merger, acquisition, financing, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.
- Legal Requirements: We may disclose information when required by law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- With Your Consent: We may share information for other purposes with your explicit consent.
Important: We do not sell, rent, or trade your personal information to third parties for their marketing purposes. SMS consent is not shared with third parties.
Data Retention
We retain personal data only as long as necessary for the purposes above, to comply with legal obligations, resolve disputes, and enforce agreements.
Security
We implement administrative, technical, and physical safeguards appropriate to the risk. No method of transmission or storage is 100% secure.
Your Rights
Depending on your location, you may request access, correction, deletion, or portability of your personal data, or object to/limit processing. To exercise rights, contact mike@novalabtech.com. We will verify your request and respond as required by law.
Children
The Services are not directed to children under 13 (or the age required by local law). We do not knowingly collect such data. If you believe a child has provided personal data, contact us to delete it.
International Transfers
We may process data in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.
Changes to This Policy
We may update this Policy from time to time. Material changes will be posted on this page with a new "Last updated" date.
Contact
EzyPay.io Inc
2200 S Main St #205, Lombard, IL 60148
535 Mission St, San Francisco, CA 94105
Email: mike@novalabtech.com
Phone: (315) 634-7939
Brand and Company Name
For avoidance of doubt: "EzyPay.io Inc" is our brand and company name used in connection with all Services. References to "EzyPay.io Inc" in this Policy and our Terms refer to the same legal business entity.